Privacy Policy

1. Overview

VSAR Tech (“VSAR Tech”, “we”, “us”) provides software tools that help businesses manage customer communication over their own WhatsApp Business account. This policy applies to our website, workspace dashboard, and related services (together, the “Platform”). VSAR Tech is not a WhatsApp Business Solution Provider (BSP); we integrate with official WhatsApp APIs such as Meta Cloud API and approved providers on behalf of businesses that connect their own accounts.

2. Information We Collect

We collect the following categories of information:

• Account information — name, business name, email address, and phone number provided when you create a workspace.
• Business communication data — contact lists, opt-in records, message templates, and conversation content that you or your customers exchange through the Platform, to the extent required to operate workflows you configure.
• Usage data — log data, device information, and analytics collected when you use our website or dashboard.
• Payment information — billing details processed by our third-party payment providers; VSAR Tech does not store full payment card numbers.

3. How We Use Information

• To provide, operate, and maintain the Platform.
• To route messages, enforce opt-in/opt-out rules, and apply approved message templates on your behalf.
• To provide customer support and respond to inquiries.
• To monitor for misuse, including any activity that would violate WhatsApp's or Meta's policies.
• To improve and secure the Platform.
• To comply with legal obligations.

4. WhatsApp Messaging & Consent

All messages sent through the Platform require prior recipient consent (opt-in). Businesses using VSAR Tech are responsible for obtaining and recording valid consent, honoring opt-out requests, and using only approved message templates. VSAR Tech does not provide bulk messaging services and does not send messages on behalf of a business without that business's configuration and control.

5. Data Sharing

We do not sell personal information. We may share information with:

• Approved WhatsApp infrastructure providers (e.g. Meta Cloud API, Twilio, MSG91) strictly to deliver messages you configure.
• Service providers who support hosting, analytics, or customer support on our behalf, under confidentiality obligations.
• Authorities, where required by law or to protect our legal rights.

6. Data Retention

We retain account and communication data for as long as your workspace is active, and for a reasonable period afterward to meet legal, accounting, or compliance obligations, after which it is deleted or anonymized.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Cookies

Our website uses essential cookies required for the site to function, and may use analytics cookies to understand usage. You can control cookies through your browser settings.

10. Children's Privacy

The Platform is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

12. Contact Us

For privacy questions or requests, contact us at onboard@velocity.travel. Legal entity: VSAR Technologies Private Limited (CIN U63000MH2015PTC268826), Unit No. 805, Antariksh Building, Andheri East, Mumbai, Maharashtra, 400059.